1. Home
  2. FAQ
FAQ

399het FAQ — for all your questions
Answer Here

Everything you want to know about using 399het — from opening an account to deposits, betting, withdrawals, and security — is answered right here on this FAQ page. If something is still unclear, feel free to reach out to our support team directly.

Account Deposit Betting Security App
Register Now Login
50+
FAQ Q&A
24/7
Live Support
5 minutes
Average Resolution Time
98%
Satisfied users

Which About Want to know?

Browse the categories below to find the section that matches your question — it'll make finding the answer even easier.

Account & Registration

Answers to all questions about registration, verification, password reset, and profile updates. If you're new, start here.

Deposits & Withdrawals

Everything you need to know about depositing and withdrawing via mobile banking, bank transfer, and e-wallet — including rules, processing times, and limits.

Betting & Gaming

Common questions about odds, bet types, live betting, casino games, and minimum and maximum bet limits.

Bonuses & Promotions

Learn about the welcome bonus, cashback, reload offers, wagering conditions, and the rules for using bonuses.

Security & Privacy

Account security, 2FA setup, data privacy, and how to report suspicious activity.

App & Technology

Questions and answers about Android and iOS app downloads, updates, installation issues, and the differences between the app and the website.

Topics Index
Account & Registration Deposits & Withdrawals Betting & Gaming Bonuses & Promotions Security App & Technology
Quick Links
Register Login Deposit App Download Betting Sports Win
Need support?

If you don't find your answer here, reach out to us via live chat — available 24/7.

[email protected]

About 399het FAQ

Whether you're new to 399het or have been with us for a long time, this FAQ page is for everyone. We've compiled the most frequently asked questions and answered them in plain, simple language. Topics covering account registration, deposits, betting rules, bonus usage, security, and the app are each organized into separate sections so you can find what you need quickly.

Keep in mind that 399het is a fully secure and licensed platform. We believe in transparency — which is why every rule, condition, and process is laid out clearly for you. If you can't find your question here, please reach out to our Responsible Gaming page or reach out directly to our support team for assistance.

399het's promise: It's our responsibility to give you honest, complete answers to every question you have. We're available 24/7 via live chat whenever you need us.

Account & Registration

To open an account on 399het, you need an active mobile number, a strong password, and you must be at least 18 years old. During registration, an OTP will be sent to your mobile — once verified, your account will be active. Registration is completely free. Sign up now Register।

Each person is allowed only one account. Creating multiple accounts violates 399het's rules and is considered bonus abuse. If multiple accounts are detected, all of them may be permanently suspended and any remaining balances may be forfeited.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP and set a new password. The whole process takes 2–3 minutes. If your mobile number has changed, contact support directly.

For regular betting and small deposits, a mobile OTP verification is sufficient. However, for large withdrawals or transactions above certain thresholds, you may need to submit a photo of your national ID or passport for identity verification (KYC). This is done to protect your account and funds.

Yes, you can update your name, email, and contact details from Account Settings after logging in. However, changing your registered mobile number requires identity verification and approval from customer support. This is a security measure to prevent anyone from changing your number without your consent.

Deposits & Withdrawals

Log in and On the deposit page, Go to the page, choose your preferred payment method — mobile banking, bank transfer, or e-wallet — enter the amount, and complete the payment. Your account balance is usually updated within 5–15 minutes.

The minimum deposit amount varies by payment method. For mobile banking, it generally starts from BDT 500. The maximum limit is determined by your account tier and verification status. To find the exact limits, Deposit Page view it or contact support.

Withdrawals to mobile banking and e-wallets are typically processed within 30 minutes to 2 hours. Bank transfers may take 1–3 business days. First-time withdrawals require KYC verification, which may add up to 24 hours.

First, wait 30 minutes. If the deposit still hasn't appeared, contact our support team with a screenshot of the payment or the transaction ID. We'll verify it manually and resolve the issue within 4 hours at most. No payment ever gets lost — just be patient.

399het supports mobile banking, bank transfers, and a range of e-wallets. To see the latest list of supported payment methods, Deposit Page visit — as new methods are added over time.

Betting & Gaming

399het offers betting on 30+ sports including cricket, football, tennis, kabaddi, badminton, basketball, and volleyball. Popular Bangladesh cricket events — IPL, BPL, World Cup — are all available for live betting. For more details, Sports page view it.

Pre-match betting means placing bets before a match starts — giving you more time to analyze. Live betting means placing bets in real time while the match is in progress — odds change every moment. Live betting is more exciting, but it requires quick decisions.

The minimum bet amount varies by game type and market. For Sports Betting, you can generally start from BDT 100. Casino games may allow even smaller amounts. The maximum limit depends on your account tier and market. For more details, On the betting page you'll receive.

Once the result of a match or event is confirmed, your winnings are automatically credited to your 399het wallet. Settlement is usually completed within 15–30 minutes of the result being announced. You can then withdraw at any time.

Yes, 399het supports accumulator bets — placing multiple selections together in a single bet. Adding multiple matches or markets multiplies the odds, creating the opportunity to win larger amounts. Keep in mind, though — if any one selection loses, the entire bet is lost.

Bonuses & Promotions

The welcome bonus is automatically credited on your first deposit after creating a new account. The bonus amount and terms may change from time to time. To use the bonus, you must meet the specified wagering requirement — for example, you may need to bet 5–10 times the bonus amount before you can make a withdrawal. Register Now and claim your bonus.

A wagering requirement is the condition that you must place a certain amount in bets before you can withdraw bonus funds. For example, a BDT 1000 bonus with a 5x wagering requirement means you need to bet BDT 5000 before the bonus becomes withdrawable. To learn more about the terms, Terms and Conditions view it.

A percentage of your daily betting losses is returned to your account as cashback the following day. The cashback rate and maximum amount depend on your account tier and any active promotions. Cashback is credited directly to your main balance with no separate wagering requirements.

Yes, most bonuses have an expiry period — typically 7 to 30 days. If the wagering requirements are not met within that period, the bonus is automatically cancelled. So once you receive a bonus, start using it promptly and keep track of the expiry date.

Security & Privacy

Yes, 399het is a licensed and regulated online betting platform. We use SSL encryption to ensure your personal and financial information remains fully secure. Our servers undergo regular security audits.

Go to Account Settings and find the 2FA option under the "Security" section. You can enable 2FA via SMS OTP or an authenticator app. Once active, every login will require your password plus an additional verification code — making your account significantly more secure.

Immediately Login page Reset your password from there and notify our support team. The support team will temporarily freeze the account and investigate. If you have suffered any loss, we will review the case. To protect yourself going forward, use a strong password and enable 2FA.

No, 399het does not sell or share your personal information with any third party without authorization. Only limited information is used where required by law or for payment processing purposes. For full details, please see our Privacy Policy read it.

App & Technology

Download the 399het app directly from our Download Page Available for both Android and iOS, the app is free to download. For Android, the APK file needs to be installed directly — you'll need to enable "Unknown Sources" in your phone's settings to do this.

The app and website share the same account and balance. The app supports push notifications, which are especially useful for live betting. The app is generally faster and more mobile-friendly, though all features are available on both.

If the APK won't install on Android, first check that Settings → Security → Unknown Sources is enabled. Make sure your phone has enough storage space. If your Android version is older than 5.0, contact support. For iOS issues, go to Settings → General → VPN & Device Management and trust the app.

When a new update is available, you'll receive an automatic notification when you open the app. On Android, Download Page Download the latest APK and install it over the existing version — your account data will not be lost. Using the latest version ensures the best performance and security.
Tips: If you don't find your answer in the FAQ, our support team is available 24/7 via live chat. Please gamble responsibly and let us know right away if you run into any issues.
Please note: 399het is strictly for users aged 18 and above. Please Responsible Gaming Guidelines comply with.

Still have questions? We're here to help!

If your question isn't answered in this FAQ, contact the 399het support team directly. New here? Register now and claim your welcome bonus.

Register Login App Download
বাংলা